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Free shipping over ₹2,499/New drop — SORBET SS26 out now/7-day easy returns/Cash on delivery available across India/Members get early access — join the list/Free shipping over ₹2,499/New drop — SORBET SS26 out now/7-day easy returns/Cash on delivery available across India/Members get early access — join the list/

Help

FAQ

Quick answers to the things people ask us most.

Orders & shipping

How long will my order take?

Orders are dispatched within 24–48 hours. Delivery usually takes 2–4 days in metro cities and 4–7 days elsewhere in India.

How much is shipping?

Shipping is free on prepaid orders over ₹2,499. Below that, a small flat fee is shown at checkout.

Do you offer cash on delivery?

Yes — COD is available across most serviceable pin codes in India. A small handling fee may apply at checkout.

How do I track my order?

You'll get a tracking link by email and SMS when your order ships. You can also track it anytime from the Track Order page or your account.

Returns & exchanges

What's your return window?

You can return or exchange eligible items within 7 days of delivery, unworn and with tags attached.

How do I start a return?

Go to Returns in your account, pick the items, and we'll arrange a pickup or drop-off. You can also message us and we'll set it up.

When will I get my refund?

Refunds are processed within 5–7 business days after we receive and inspect your return, back to your original payment method or as store credit.

Payments

What payment methods do you accept?

We accept UPI, cards, net banking and wallets via Razorpay and Stripe, plus cash on delivery.

Is my payment secure?

Yes. Payments are processed by trusted, PCI-compliant partners over encrypted connections. We never store your full card details.

Products & sizing

How do I find my size?

Each product page has a size guide with measurements. If you're between sizes or unsure, message us and we'll help you pick.

How should I care for my pieces?

Care instructions are on every product page and the garment label. In general: cold wash, wash inside out, and avoid tumble drying to keep colours soft and true.

Still have a question?

We're happy to help — reach out and we'll get back to you quickly.

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