Return & Exchange Policy

You can request a return or exchange within 7 days of delivery. We want you to love what you wear — if it isn't right, we'll make it right.

To be eligible, items must be:

• Unworn, unwashed and undamaged
• In their original condition with all tags attached
• Returned in the original packaging

For hygiene reasons, innerwear and pierced accessories cannot be returned unless they arrive damaged or defective. Gift cards are non-returnable.

Head to Returns in your account dashboard and select the order and items you'd like to send back, or contact us with your order number. We'll arrange a pickup where serviceable, or share a simple drop-off option.

Once we receive and inspect your return, we'll approve your refund. Prepaid orders are refunded to the original payment method; COD orders are refunded to your bank account or as store credit, whichever you prefer.

Refunds are typically processed within 5–7 business days after inspection. It may take a few additional days for your bank to reflect the amount.

Need a different size or colour? Choose 'Exchange' when you raise the request. Once your original item is on its way back, we'll get the new one moving. Exchanges are subject to stock availability.

If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery with a photo and we'll sort it out at no cost to you.